1. Consultation Fees
The consultation fee is collected online at the time of booking to confirm your appointment. All fees are in Pakistani Rupees (PKR).
2. When You Are Eligible for a Refund
A full refund of the consultation fee is issued if:
- the doctor cancels or is unavailable and the consultation does not take place;
- a technical error results in a duplicate charge or a double-booked slot;
- you were charged but no appointment was created due to a system fault;
- the consultation could not be delivered for reasons attributable to the clinic.
3. When Refunds Are Not Available
- after the consultation has already been provided;
- if the patient does not show up or is unreachable at the booked time (no-show);
- if incorrect contact details were provided by the patient, preventing the consultation;
- for change of mind once the consultation has taken place.
4. Patient Cancellations & Rescheduling
If you need to cancel or reschedule, please contact us as early as possible before your appointment time. Eligible cancellations made in advance may be refunded or rescheduled at the clinic's discretion.
5. How to Request a Refund
To request a refund, contact us within 7 days of the payment using the details below and include your name, mobile number, the doctor and appointment date/time, and the payment/transaction reference.
6. Refund Processing Time
Approved refunds are returned to your original payment method (JazzCash, EasyPaisa, or card). Refunds are typically processed within 7–10 business days, though the exact timing depends on your bank or wallet provider.
7. Contact Us
Gondal Specialist Clinic
Lahore, Pakistan
Email: support@gondalspecialistclinic.net
Phone: +92 324 8840046