1. Information We Collect
- Personal details you provide when booking — full name, age, mobile number and email address.
- Appointment details — the doctor selected, preferred date and time, and appointment status.
- Payment information — payments are processed by our payment gateway partner. We receive confirmation of a payment and a transaction reference; we do not collect or store your card number, CVV or wallet PIN.
- Technical data — basic, non-identifying information such as browser type needed to operate the website securely.
2. How We Use Your Information
- To create and confirm your appointment with the chosen doctor.
- To process your consultation-fee payment.
- To connect you with your doctor (e.g. via WhatsApp) after payment.
- To contact you about your booking or respond to your enquiries.
- To maintain the security and integrity of our services.
- To comply with applicable legal and regulatory requirements.
3. Payment Processing
Online payments are handled by a third-party payment gateway. Your card or wallet details are entered within the gateway's secure, PCI-compliant environment and are never exposed to or stored by us. We only receive the payment result and a transaction reference to confirm your booking.
4. How We Share Information
We do not sell your personal data. We share information only:
- with the doctor you book, so they can attend to your consultation;
- with our payment gateway, solely to process your payment;
- where required by law or to protect our legal rights.
5. Data Security
We use encryption for passwords and secure, access-controlled systems to protect your data. While no online service can guarantee absolute security, we take reasonable measures to safeguard your information.
6. Data Retention
We retain appointment and transaction records for as long as necessary to provide our services and to meet legal, accounting and regulatory obligations, after which they are securely deleted or anonymised.
7. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us using the details below. We will respond within a reasonable time, subject to any legal record-keeping obligations.
8. Cookies
Our website uses only essential cookies/storage required for the site to function (such as keeping you signed in to a doctor or admin panel). We do not use cookies for advertising.
9. Children's Privacy
Bookings for minors should be made by a parent or guardian, who is responsible for the information provided.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
11. Contact Us
Gondal Specialist Clinic
Lahore, Pakistan
Email: support@gondalspecialistclinic.net
Phone: +92 324 8840046